Thank you for shopping with City Mall Communication! We want to ensure your experience is smooth and hassle-free. Below is our shipping policy:

1. Processing Time
   • All orders are processed within 1-3 business days after payment is confirmed.
   • Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Times
   • Shipping times vary depending on the destination.
   • Domestic (Kenya) deliveries typically take 3-7 business days.
   • International shipping times may vary depending on the country of delivery, typically ranging from 7-21 business days.
3. Shipping Charges
   • Shipping costs are calculated at checkout based on the size, weight of the order, and destination.
   • Customers are responsible for the shipping charges. Delivery fees will be shown before you finalize your purchase.
4. Shipping Method
   • We work with reputable third-party couriers to ensure your order reaches you safely and on time.
   • You will receive tracking information once your order has been dispatched.
5. Address Accuracy
   • Please ensure the shipping address provided during checkout is accurate and complete. We are not responsible for lost packages due to incorrect or incomplete addresses.
6. Order Delays
   • While we strive to deliver your orders on time, occasional delays can occur due to reasons outside of our control, including weather, courier delays, or customs issues.
   • We are not responsible for any delays caused by external factors such as customs clearance, courier delays, or incorrect addresses.
7. Customs & Import Duties
   • International shipments may be subject to customs fees, taxes, or import duties that are levied once the shipment reaches your country. These charges are the responsibility of the customer.
   • We recommend that you check with your local customs office for more information about potential charges before placing your order.
8. Order Tracking
   • Once your order is shipped, you will receive a tracking number via email or SMS (if provided).
   • You can track your order by using the tracking number on the courier’s website.
9. Lost or Damaged Items
   • In the event of a lost or damaged item during shipping, please contact us immediately at info@citymallcommunication.co.ke.
   • We will work with you to resolve the issue as quickly as possible.
10. Contact Us
    For any shipping inquiries or concerns, please contact us at:

• Phone: ++254791737055
• Email: sales@city.co.ke
• Address: Kimathi Street, Corner House, Shop A1, Nairobi, Kenya

Thank you for choosing City Mall Communication. We appreciate your business!